Introduction

Vertex Reviews (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, disclose, safeguard, and manage information in connection with our services, including Google Business Profile management, optimization, recovery, and related business services.

Scope and Applicability

This Privacy Policy applies to all information collected through:

• Our website (vertexreviews.com)
• Client onboarding forms and intake submissions
• Service agreements and contracts
• Email, phone, and messaging communications
• Access permissions granted to us (e.g., Google Business Profile access)
• Any interaction with our services

Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full name
• Email address
• Phone number
• Email, phone, and messaging communications
• Billing contact details

B. Business Information

• Business name
• Business address
• Google Business Profile data
• Operational details relevant to services

C. Technical & Usage Information

• IP address
• Browser type and device information
• Website usage data (via analytics tools)

D. Service-Related Information

• Communications with us
• Documents provided for verification or appeals
• Account access permissions

How We Use Information

We use collected information strictly for legitimate business purposes, including:

• Service delivery (profile setup, optimization, recovery)
• Google Business Profile management and support
• Customer communication and support
• Review monitoring and response services
• Verification and compliance processes
• Internal recordkeeping and service improvement

Information Sharing and Disclosure

We do not sell, rent, or trade your information.
We may share information only in the following circumstances:

• With third-party platforms (e.g., Google) as required to perform services
• With trusted service providers (e.g., payment processors, hosting providers)
• When required by law, regulation, or legal process
• To protect our legal rights, prevent fraud, or ensure safety

Payment Processing

Vertex Reviews does not store or process credit card information directly.
All payments are securely processed through third-party providers such as:

• Stripe
• Zelle (business transfers)

These providers operate under their own privacy and security policies.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Analyze website traffic
• Improve user experience
• Monitor performance and engagement

You may disable cookies through your browser settings; however, some features of the website may not function properly.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information from:

• Unauthorized access
• Disclosure
• Alteration
• Destruction

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain information only for as long as necessary to:

• Fulfill service obligations
• Maintain accurate business records
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Client Rights (U.S. Privacy Standards)

Depending on your jurisdiction, you may have the right to:

• Request access to your information
• Request correction of inaccurate data
• Request deletion of your information (subject to legal obligations)
• Request information about how your data is used

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our services are not directed to individuals under the age of 13.
We do not knowingly collect personal information from children.

Third-Party Platforms

Our services involve integration with third-party platforms, including but not limited to:

• Google (Google Business Profile)

These platforms operate independently and have their own privacy policies. We are not responsible for their practices and encourage you to review their policies.

Access Control and Confidentiality

Access to client information is strictly limited to authorized personnel on a need-to-know basis.
We enforce internal controls to maintain confidentiality and prevent unauthorized access.

Legal Compliance and Disclosure

We may disclose information if required to do so by law or in response to:

• Court orders
• Government requests
• Legal processes

We may also disclose information to protect our rights, clients, or public safety.

Limitation of Liability

To the fullest extent permitted by law, Vertex Reviews shall not be liable for any indirect, incidental, or consequential damages arising from:

• Unauthorized access
• Data breaches beyond our reasonable control
• Third-party platform actions

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of New Jersey, United States, without regard to conflict of law principles.

Policy Updates

We reserve the right to update or modify this Privacy Policy at any time.
Changes will be effective upon posting on our website.

Continued use of our services constitutes acceptance of the updated policy.

Contact Information

If you have any questions regarding this Privacy Policy or your data, you may contact us at:

Vertex Reviews
Email: info@vertexreviews.com
Website: www.vertexreviews.com